Frequently asked questions

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How does Snow Buddy work?

Snow Buddy is a cordless electric snow shovel. A spinning rubber rotor at the front picks the snow up as you push and throws it off to the side, so you never lift a full shovel of snow again. You just walk.

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What can I clear with it?

Front steps, porches, decks, sidewalks and driveways. It is built for clearing fresh snow around the house. In deep or heavy snow, take it a little slower or make a second pass. It is not an ice breaker, so clear the snow before it gets packed down into ice.

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Is it hard to use?

Not at all. Slide the pole to your height, set the front grip where your hand falls, switch it on and walk it forward. If you can push a vacuum, you can use Snow Buddy.

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How long does shipping take?

Every order ships free and fully tracked. Snow Buddy has a powerful 600W motor and battery, which means it cannot travel by air freight, so it ships by sea. Together with high winter demand, delivery currently takes 3 to 5 weeks. You get a tracking number by email as soon as your order ships.

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What if it is not for me?

You are covered by our 30-day money-back guarantee. If Snow Buddy is not right for you, email us within 30 days and we will sort out a return and refund.

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Is checkout secure?

Yes. Checkout is encrypted end to end and payments are handled by trusted payment providers. We never see or store your card details.

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How do I track my order?

Use the Track My Order page with the order number or tracking number from your shipping confirmation email.